Privacy Policy

Effective Date: Sept. 1, 2025

Hype Wellness Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, visit our studio, subscribe to SMS communications, or use our services.

Collection of Information

Information You Provide to Us

We may collect personal information when you:

Book a session, membership, or package through our website or in person
Subscribe to receive SMS/text updates, promotions, or reminders
Create an account or sign up for our communications
Make a payment for services
Contact us with inquiries or feedback

This may include your:

Name, email address, phone number, and address
Payment details (processed securely by our payment partners)
Health or wellness information you voluntarily provide that helps us deliver safe and effective services
Preferences and communication choices

Information We Collect Automatically

When you use our website, we may automatically collect:

Usage information (pages visited, features used, booking activity)
Log information (browser type, IP address, access dates/times)
Device information (device type, operating system, identifiers, and network details)
Location information derived from your IP address

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site usage, and tailor promotions. You can manage cookie preferences through your browser settings.

SMS/Text Messaging

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Hype Wellness Studio, which may include appointment reminders, service updates, promotions, and customer service messages.

Consent: Opting in is voluntary. You may opt in via our website, at checkout, or by request in studio.
Opt-out: You may unsubscribe at any time by replying STOP to any message. For help, reply HELP.
Message Frequency: Varies based on your activity with us (e.g., bookings, promotions).
Carrier Disclosure: Message and data rates may apply depending on your mobile carrier and plan.
Data Privacy: We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for marketing purposes. Mobile information will only be used to support your relationship with us.

How We Use Your Information

We use the information we collect to:

Provide and manage your bookings, memberships, and payments
Deliver, maintain, and improve our services
Send you SMS reminders, promotions, and service updates (with your consent)
Communicate with you about appointments, promotions, and updates via email or SMS
Customize your wellness experience
Monitor usage trends and enhance our website performance
Ensure compliance with applicable laws and regulations
Protect against fraudulent transactions or misuse of our services

Sharing of Information

We do not sell or rent your personal information. We may share it only with:

Service providers (such as payment processors, booking platforms, SMS delivery providers, IT support)
Legal authorities when required to comply with applicable law, regulation, or legal process
Business partners in the event of a merger, acquisition, or business restructuring
With your consent, such as if you choose to share reviews or testimonials

We may also share non-identifiable, aggregated data for research or business purposes.

Data Security

We implement reasonable technical, administrative, and organizational measures to safeguard your personal data. However, no system is completely secure, and we cannot guarantee absolute protection of your information.

Your account information (if applicable) is protected by a password. Please use a strong, unique password and keep it confidential.

Data Retention

We keep your information as long as necessary to:

Fulfill your bookings, memberships, and service use
Meet legal, tax, and accounting obligations
Resolve disputes and enforce agreements

If you request, we will delete or anonymize your personal data, unless we are legally required to keep certain records.

Your Rights & Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Restrict or object to our processing of your data
Withdraw consent where processing is based on consent
Opt out of SMS or email communications at any time

To exercise your rights, please contact us at: info@hypewellnessstudio.com
.

Third-Party Services & Links

Our website may contain links to third-party websites or services not owned or controlled by Hype Wellness Studio. We are not responsible for their privacy practices and encourage you to review their policies.

Mobile Privacy

If you access our site or services from a mobile device, we may collect limited device or location data to optimize your experience.

We do not share SMS consent data or mobile information with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors is limited to service support (e.g., scheduling, customer service, SMS delivery).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, we will update the effective date at the top of this page. Significant changes will be communicated via our website or email before taking effect.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Hype Wellness Studio
32382 Del Obispo St, Suite B1
San Juan Capistrano, CA 92675
Email: info@hypewellnessstudio.com